FAQs

FitReserve is the premier multi-studio fitness membership that allows you to mix and match classes from a curated selection of the top studios in New York City, Boston, Washington, DC, Los Angeles, Chicago and Seattle at over 50% off retail. FitReserve provides access to full studio schedules and peak class times.

FitReserve Anywhere is an all-access fitness membership that allows you to mix and match live stream classes from premier studios across the country plus access unlimited on-demand workouts from Aaptiv and Sweat Factor, all within the app.

FitReserve Plus combines the best of the gym world with the best of boutique fitness in one convenient all-access membership. FitReserve Plus provides unlimited access to New York Sports Clubs, Boston Sports Clubs (“BSC”) and Washington Sports Clubs (“WSC”) gyms PLUS access to 3, 5 or 10 classes per month through FitReserve’s studio partners.

FitReserve FlexPack is a package of classes that you can mix and match across studios. Classes can be used at any time within six months of purchase, with up to 25% off of studio drop-in rates.

For the monthly plans, you can choose 3, 5, 10 or 20 classes per month, and for the FlexPack, you can choose from 5, 10 or 25 classes per package. See below for pricing:

• FitReserve Anywhere
• New York City
• Boston
• Washington, DC
• Los Angeles
• Chicago
• Seattle

Yes, once you become a member, you can download our iOS app here and our Android app here to reserve classes on the go.

Each FitReserve and FitReserve Anywhere membership cycle is one month in length beginning on the date of purchase, and will automatically renew on the same day each month unless purchased on the 31st of the month in which case you will be charged on the last day of the month, regardless of how many days are in the month. For example, if you purchase your FitReserve membership on October 15th, your membership will auto-renew on November 15th. If you purchase your subscription on October 31st, your membership will auto-renew on November 30th. Unused classes do not roll over into the next membership cycle.

You can upgrade your plan at any time by emailing info@fitreserve.com but you cannot downgrade after your billing cycle has begun. If you would like to downgrade for the future, just email info@fitreserve.com before your next billing cycle begins and we would be happy to change your plan beginning next billing cycle.

If you would like to switch from the FitReserve standard membership (without NYSC/BSC/WSC access) to the FitReserve Plus membership or downgrade from the FitReserve Plus membership to the FitReserve standard membership, email info@fitreserve.com and we can make the switch for the next billing cycle.

Yes, you can put your membership on hold by clicking "Hold" in your Account Settings. While you are on hold, you will be charged $9.99 per month (or partial month) and any existing reservations for classes that start after you put your membership on hold will automatically be canceled. You can take your account off hold at any time and no reactivation fee will be charged when you return to your membership. When you take your account off of hold, you will have the same number of classes and days remaining in the billing cycle as you did before putting your account on hold. FitReserve Plus plans and FlexPacks cannot be put on hold. FitReserve customer service cannot remove an account hold. Any account can be taken off hold by logging into the website and following the steps to take it off hold.

You can cancel your membership at any time by going to "My Account" on the FitReserve website and clicking “Cancel Subscription” in the billing section. Cancellations cannot be carried out by customer service. All payments are nonrefundable and there are no credits or refunds for partially used membership periods. Following any cancellation, you will continue to be able to reserve classes through the end of your current billing period.

Protecting your credit card information is extremely important to us. FitReserve transmits all payment information using SSL (https) encryption and complies with PCI data security standards.

Yes! FitReserve is the perfect gift for the fitness lover in your life. Click here for details and to purchase a gift card.

Yoga, Pilates, barre, boot camp, dance, HIIT, TRX, indoor cycling, boxing, rowing and more are included for your choosing.

Depending on your plan, you can reserve a total of 3, 5, 10 or 20 live stream classes or in-studio classes per month. For FitReserve Anywhere plans, there is no limit to the number of times you can reserve the same studio per month.

For FitReserve in-studio plans, you can attend the same studio up to 2 times per month on the 3-class plans and up to 4 times per month on all other plans. Mixing up your workouts helps prevent plateaus and trying new studios and classes keeps your workout routine fun! Please note, if a studio has more than 1 location, you can attend that class provider's classes up to 4 times per month (or 2 times on the 3-class plan) across all locations, not 4 times per location.

You can search for classes by workout type, location, date and time. Once you've found the class you want to attend, click "Reserve" and you will receive a class reservation confirmation email. It's that easy!

For FitReserve Anywhere classes, all times are automatically adjusted to the time zone you’re in so make sure your correct time zone is reflected in your search. Once you've found the class you want to attend, click "Reserve" and you will receive a class reservation confirmation email. Look for an email with your live stream access link 20-60 minutes before class start, depending on the studio. Most links will be sent from the studio, or they may come from hello@fitgrid.com. It's that easy!

If you haven’t received the link, please check your SPAM and JUNK folders, as well as your "promotions" tab in gmail. If you still haven’t received the link, contact us at info@fitreserve.com and we will reach out to the studio.

FitReserve Anywhere classes have a one-hour cancelation policy. If you do not cancel within the specified cancellation period, the class will still be counted towards one of your allotted classes. Please contact info@fitreserve.com (not the studio) with any cancellation issues.

FitReserve studio cancellation policies vary from 1 hour to 24 hours prior to class start times, depending on the the studio. Check studio schedule pages and class confirmations to view studios' cancellation policies. If you do not cancel within the specified cancellation period, the class will still be counted towards one of your allotted classes and you will be subject to a $5 late cancel charge on the 3 and 5 class plans, $10 on the 10-class plan, and $15 on the 20-class plan. If you do not cancel a reservation prior to class and do not attend, you will be subject to a $20 no show fee. Many classes have waitlists so if you can't make a class, please make sure to cancel in advance in order to allow others to take your spot. Please contact info@fitreserve.com (not the studio) with any cancellation issues.

Nope, your FitReserve membership covers the fees for the number of in-studio or livestream classes selected for your plan. Please note, however, that your membership does not cover studios' fees for mat rentals, water, towels, shoes, etc. that are not included in regular class fees.

Booking windows vary by studio, from 5 to 14 days in advance.

FitReserve Anywhere provides access to live stream classes from studios across the country, that can be taken from anywhere.

FitReserve standard membership is currently available in the New York City, Boston, Washington, DC, Los Angeles, Chicago, and Seattle metro areas. We will be expanding to additional cities in the coming months.

• FitReserve Anywhere Studio Partners
• New York City Studio Partners
• Boston Studio Partners
• Washington, DC Studio Partners
• Los Angeles Studio Partners
• Chicago Studio Partners
• Seattle Studio Partners

Studio partners subject to change at any time. Note that Barry's Bootcamp is only available on the NYC monthly and FlexPack plans with 10 classes or more.

• FitReserve Plus Studio Partners
• New York City Studio Partners
• Boston Studio Partners
• Washington, DC Studio Partners
• Los Angeles Studio Partners
• Chicago Studio Partners
• Seattle Studio Partners

FitReserve Anywhere classes can be taken from anywhere. The New York City membership plans and Boston, Chicago, Los Angeles and Washington, DC All-City membership plans allow you to take classes in all FitReserve markets. If you purchase a Boston, Chicago, or Washington, DC-specific membership, you can only use it to take classes in that market. Interested in upgrading to an All-City Membership? Email us at info@fitreserve.com and we'll take care of it!

We are actively adding new classes and studios every day and FitReserve is a great way to attract new customers, fill your classes, market your studio and expand your live stream business. Submit your information here or email us at info@fitreserve.com and we would be happy to discuss adding you to our platform!

FitReserve Plus combines the best of the gym world with the best of boutique fitness in one convenient all-access membership. FitReserve Plus provides unlimited access to over 100 New York Sports Clubs (“NYSC”) gyms in the New York Metro area, over 25 Boston Sports Clubs (“BSC”) gyms in the Boston Metro area, and 10 Washington Sports Clubs (“WSC”) gyms in the Washington, DC Metro area, PLUS access to 3, 5 or 10 classes per month through FitReserve’s studio partners.

See pricing for New York City FitReserve Plus plans here, pricing for Boston FitReserve Plus plans here, and pricing for Washington, DC FitReserve Plus plans here.

Yes! You are entitled to unlimited monthly visits to NYSC, BSC and WSC gyms and classes in addition to your FitReserve studio credits!

You are entitled to unlimited monthly visits and classes at participating NYSC, BSC and WSC gyms, but your FitReserve studio credits are only applicable in the market where you join.

You can attend NYSC, BSC and WSC locations as many times as you would like per month. You can attend the same studio up to 2 times per month on the 3-class plans and up to 4 times per month on all other plans. Mixing up your workouts helps prevent plateaus and trying new studios and classes keeps your workout routine fun! Please note, if a studio has more than 1 location, you can attend that class provider's classes up to 4 times per month (or 2 times on the 3-class plan) across all locations, not 4 times per location.

All NYSC, BSC and WSC locations are included, with the exception of their Elite clubs (FiDi, 23rd & Park and 91st & 3rd in New York City; and The Boston Racquet Club, Waltham and Wellesley in the Boston Metro Area) and their Flagship location (Astor Place in New York City). Studio partners are subject to change at any time. Please note that Barry's Bootcamp is only available on plans with 10 classes or more

• FitReserve Plus NYC: List of NYSC locations and studio partners ; Map of NYSC locations and studio partners
• FitReserve Plus Boston: List of BSC locations and studio partners ; Map of BSC locations and studio partners
• FitReserve Plus DC: List of WSC locations and studio partners ; Map of WSC locations and studio partners

Upon joining, you will be sent a FitReserve Plus membership confirmation email and granted access to FitReserve classes to reserve. You will be granted immediate access to classes offered by FitReserve studio partners; however, your NYSC/BSC/WSC membership will not activate until 48 hours after joining FitReserve Plus. In order to activate your NYSC/BSC/WSC membership, go to your nearest NYSC/BSC/WSC location at any time after 48 hours from joining and present your FitReserve Plus membership confirmation email and valid photo ID. The club will then provide you with an all-access key tag.

You do not need to make a reservation via the FitReserve app or website when you want to attend one of the NYSC/BSC/WSC locations to use the equipment or attend standard group exercise classes (FlexSystem classes are not included). However, you must have your key tag at ALL times to gain access to any NYSC/BSC/WSC facility. Membership is non-transferable and key tags may not be loaned to another person. Allowing someone else to use your key tag will result in immediate termination of your FitReserve and NYSC membership; no exceptions. Existing NYSC/BSC/WSC members are not eligible for FitReserve Plus memberships.

Your FitReserve Plus membership covers unlimited visits to NYSC, BSC, and WSC (depending on the market where you joined FitReserve), plus the fees for up to 3 classes per month for the Sampler Plus plan, 5 classes per month for the Starter Plus plan and up to 10 classes per month for the Gold Plus plan. Please note, however, that your membership does not cover fees for mat rentals, water, lockers, towels, shoes, etc. that are not included in regular class or membership fees at partner studios or NYSC/BSC/WSC locations. Group exercise classes at NYSC/BSC/WSC are included but FlexSystem classes are not included. Note that Barry's Bootcamp is only available on FitReserve NYC plans with ten classes or more.

Each FitReserve Plus membership cycle is one month in length beginning on the date of purchase, and will automatically renew on the same day each month unless purchased on the 31st of the month in which case you will be charged on the last day of the month, regardless of how many days are in the month. For example, if you purchase your FitReserve Plus membership on October 15th, your membership will auto-renew on November 15th. If you purchase your subscription on October 31st, your membership will auto-renew on November 30th. Unused classes do not roll over into the next membership cycle. Note that your NYSC/BSC/WSC membership activates 48 hours after purchase and ends on the same billing cycle date as your FitReserve membership.

You can cancel your membership at any time by going to "My Account" on the FitReserve website and clicking cancel. Cancellations cannot be carried out by customer service and you cannot cancel your FitReserve Plus membership through NYSC, BSC or WSC. All payments are nonrefundable and there are no credits or refunds for partially used membership periods. Following any cancellation, you will continue to be able to reserve classes on FitReserve and visit NYSC, BSC or WSC through the end of your current billing period. Please note that there is a $49 reactivation fee if you wish to return to FitReserve or FitReserve Plus in the future.

Unlike the FitReserve standard membership, you cannot put your FitReserve Plus membership on hold at this time.